Customer Service Representative I – Private Security
GRADE: 10
SALARY: $35,464 – $48,802
POSITION TITLE: Customer Service Representative I – Private Security
DEPARTMENT: Support Operations – Private Security
REPORTS TO: Supervisor
Position Summary
Incumbents perform customer service-related tasks, routinely interacting with and assisting the public. Duties include data entry, processing departmental information and records, updating computer records with additional information, and filing documents. Responds to requests for service, complaints, and concerns related to clerical duties.
FUNCTIONS OF THE JOB
Essential Functions
- Type data from prepared forms for security application process.
- Makes updates to existing records.
- Monitors departmental schedules, responds to callers requesting open schedule dates and times.
- Collect fees and may assist in reconciling daily cash receipts.
- Files forms for department records.
- Retrieves data or obtain information requested by other personnel.
- May type correspondence or other forms for unit personnel.
- Answer calls concerning unit, forwards calls to appropriate personnel. May perform other similar or related duties as assigned.
QUALIFICATION REQUIREMENTS
- A high school diploma or General Educational Development (G.E.D.) certificate
- Knowledge of clerical work or technical training
- Six months of prior clerical experience in a customer service setting.
- Experience with data entry and clerical procedures.
Knowledge, Skills, and Abilities:
- Data Utilization: Requires the ability to process, calculate, compute, summate, and/or tabulate data and/or information. Includes the ability to perform subsequent action in relation to these computational operations.
- Human Interaction: Requires the ability to provide guidance, assistance and/or interpretation to others, such as coworkers and the public, on how to apply policies, procedures and standards to specific situations.
- Equipment, Machinery, Tools and Materials Use: Requires the ability to operate, maneuver and/or provide simple but continuous adjustment on equipment, machinery and tools such as a telephone, typewriter, personal computer, computer terminal, calculator, copier, fax and scanner and/or materials used in performing essential functions.
- Verbal Aptitude: Requires the ability to utilize a variety of advisory data and information such as ordinances, codes, requisitions, receipts, invoices, billing statements, transaction forms, worksheets, waivers, forms, vouchers, and purchase orders.
- Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; calculate decimals and percentages.
- Functional Reasoning: Requires the ability to carry out instructions furnished in written, oral or diagram form. Involves semi-routine standardized work, with some latitude for independent judgment regarding choices of action.
- Situational Reasoning: Requires the ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against measurable or verifiable criteria.
- Environmental Factors: Work is normally performed in an office environment under generally safe and comfortable conditions where exposure to irate individuals poses a very limited risk of injury.
- Physical Requirements: Requires the ability to exert light physical effort, typically involving some combination of lifting and carrying objects of light weight, five (5) to ten (10) pounds, such as file boxes, mail crates and packages. Requires the ability to stoop, kneel and bend in order to perform filing duties. Tasks may involve extended periods of time at a keyboard or workstation.
- Sensory Requirements: Requires the ability to recognize individual characteristics of sounds such as that associated with answering the telephone.
Working Environment:
- Normal office environment with attending outside functions when required.
Machines, Tools, Equipment and Work Aids:
- Personal Computer
- Telephone
- Cell Phone
- Copier/Fax Machine
- Vehicle
PHYSICAL/VISUAL ACTIVITIES OR DEMANDS
While performing the duties of this job, the employee is regularly required to sit, reach, grasp, talk, and hear.
This position requires clarity of vision at 20 inches or less and the ability to bring objects into sharp focus, while reading from a computer screen.
The job has light physical demand (primarily sedentary) requiring the employee to exert negligible force frequently to lift, carry, push, pull or otherwise move objects in the normal course of routine office activities.
The St. Louis Metropolitan Police Department is an Equal Opportunity Employer.
The job description does not necessarily contain all of the actual or essential duties of this position. All job offers are contingent upon passing a medical evaluation/drug screen and criminal background check.
Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.
“Commonly associated” is not intended to mean always or only. There are different experiences that suggest other ways or circumstances where reasonable changes or accommodations are appropriate.
